Mack’s Prairie Wings has experienced tremendous growth over the past 70 years with several expansions of its brick-and-mortar store, the addition of mail-order catalogs and an ecommerce site. But after running on legacy, on-premise systems and an outsourced ecommerce service, the retailer of waterfowl gear was ready to modernize its IT platform to support its next chapter and take customer experience to the next level. The company is now running NetSuite’s unified cloud commerce platform to streamline business operations and deliver exceptional brand experiences.
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“To go live in less than four months across the entire business with KPIs and retail roles built in meant minimal disruption and has given us the foundation to continue to expand.” Eric Chin, Chief Operating Officer, Mack’s Prairie Wings