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Advanced Customer Support

Proactive Approach for All Your Solution Optimization Requirements


Your business is not static. Software continues to change. Your initiatives continue to change. Your knowledge of the solution continues to change. You need your solution to scale alongside your business—and you need a proactive managed service to make that happen. Advanced Customer Support (ACS) allows you to react to all of these changes and maximize the value of your Oracle NetSuite solution on a continuous basis. Oracle NetSuite has created a single offering to meet all support and ongoing sustainment and optimization needs across all products and all markets.

ACS offers five levels of support: Advise, Monitor, Optimize, Architect and Platform. As you move up levels, we increase our level of support.


  Advanced Customer Support
Advise
Monitor
Optimize
Architect
Platform
Support Services
Technical Support
8x5 Online Only
8x5 Online Only
24x7 Online & Phone
24x7 Online & Phone
24x7 Online & Phone
Remediation Services (4 hours a month)
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Assigned Technical Support Team
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Release Management
Release Awareness
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Release Guidance
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Release Regression Testing
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Performance and Scalability
Performance Monitoring - Quarterly
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Performance Assessment
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Scalability Assessment
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Environment Management
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Optimization and Sustainment
Designated Customer Success Manager
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Designated Optimizing Team
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Business Solution Advisement and Assistance
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Technical Development Support and Assistance
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Activation Services
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Annual Review
Initial Review Included
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Annual Review Included
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Platform Environment and Architecture
Solution Architecture Advice and Input
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Integration Architecture Review and Advisement
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Governance Architecture Review and Advisement
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