Partner Support

A SuiteLife Component

Providing post-enablement, implementation assistance to our Solution Providers and Alliance Partners

As a NetSuite Partner, ensuring your customers have the right solution they need to run their business is essential. Whether you encounter complex issues during NetSuite implementations or simply have general questions, NetSuite’s Support program provides you the assistance you need, when you need it.

Premium Support provides assistance on critical issues associated with their instance of NetSuite. With Premium Support under SuiteLife, a partner can log cases for their own production environment. Partner practitioners also have the option of logging cases on behalf of their customers as long as the customer has a valid Premium Support license and have authorized the partner practitioner as an authorized caller.

NetSuite Advanced Partner Support (APS) provides you with functional and technical consultation to answer your questions and ensure you are providing the best services to your customers. With APS, Partners receive assistance with configuration guidance, performance management and release planning for all NetSuite solutions including SuiteCloud, SuiteScript, SuiteCommerce, data conversion and platform integrations.

Telephone and Case Submission

We make it easy for you to contact us. By telephone or case submission, NetSuite’s Premium Support provides 24x7 access to technical resources for assistance with your production instance.

Partner Support Services Premium Support Advanced Partner Support
24x7 emergency support assistance
Grey bullet
Online case submission
Grey bullet
Telephone case submission
Grey bullet Grey bullet
Usage and configuration advisement
Grey bullet
Product expertise and guidance
Grey bullet
SuiteScript and SuiteCloud development advisement
Grey bullet
Data conversion strategy
Grey bullet
Performance troubleshooting and assistance
Grey bullet
Release guidance and awareness
Grey bullet
Unlimited authorized users
Grey bullet

*You can also utilize Premium Support during a customer implementation as an authorized caller on behalf of your customer if they have Premium Support.

Sales Chat

How is your business adapting to change?

Start chat